University of Southern California Patient Complaint Email Discussion
Description
Patient Complaint Email
In 2012, researchers at UCLA discovered that many patients struggle to communicate with their primary care physicians and refrain from asking questions or volunteering key information that may aid in their diagnosis and treatment. Read the report here: http://www.apa.org/monitor/2012/11/patient-physician. (Links to an external site.)aspx (Links to an external site.). Now, imagine you are healthcare administrator who has received a complaint about a particular doctor. The patient emails you her experience after visiting the practice the day before.
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