Norfolk State University Continuous Quality Improvement Discussion Board
Description
You are a manager of an outpatient therapy center (e.g. physical therapy, occupational therapy, etc.). As you review the social media ratings regarding your facility, you see that your rating average is about 3.5 on the 5-point scale. Discuss the measures that you would take to identify the reason(s) for this rating.
Make sure to include the following:
Describe, in detail, two measures that you would take to identify the reason for these ratings
Respond to at least two other classmates in a way to enhance the conversation and/or provide a different perspective.. Remember this is a class discussion of Senior HSM students. Therefore, simply agreeing or saying standard phrases e.g. great idea etc. is not an adequate response
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