The patient was happy to comply! Monica also encouraged the patient to visit the Clear Skin Dermatology Facebook page to share her positive experience. 1. Describe the three different instances where Monica provided high-quality customer service. 2. If you were working with Monica, what additional ways could you provide exceptional customer service?
Monica, the medical office manager, opens the door to Clear Skin Dermatology at 10 am and a patient is waiting outside the door. “Good morning,” Monica says as she greets…